Return Policy

Because sometimes things just don’t work out.

Look, we get it. Sometimes you buy a planter and realize you don’t have the shelf space, or you buy a plant and realize you aren’t ready for the commitment. Here is how we handle your second-guessing:

The Gear: Accessories

If your gear arrives and you decide you’d rather live in a boring, plant-free void, you have 30 days from receipt to send it back.

  • The Deal: Full refund to your original payment method or store credit.

  • The Fine Print: You’ll likely be on the hook for a processing fee and the return shipping label. Quality isn't free, and neither is the mailman.

Exchanges

  • Accessories: Want a different color? You have 30 days to swap. We’ll settle the price difference (you pay us or we pay you), but you’ll be responsible for the processing fee and return label.

Process

Our returns are set up to be convenient for you! Here are the steps for the people in the back:

  • Sign into your account

  • Navigate to the order

  • Select "Return Order"

  • Follow the prompts

 

The "Don't Even Ask" (Exceptions)

  • Past 30 Days: If you wait longer than a month, store credit might be offered, but don't hold your breath. We’re a business, not a time machine.

  • Sale Items: If you bought it on clearance, it’s yours forever. No returns.

  • Discounts: Used a coupon code? Congrats. But if you return the item, that discount doesn't magically follow you to your next order. Use it or lose it.

The Plant Roast Reality Check: "We’ll make it right, but try to make up your mind before the 30-day mark. We have plants to roast and Bonsais to obsess over."